The Visiting Nursing Association of
Western New York (VNA of WNY) is continuously evolving and expanding to
meet the ever-changing needs of our regions healthcare system. Founded
in 1885 and recognized by the Smithsonian Institute as the nations
first home health care provider, the VNA of WNY is primed to meet the
home health care needs of our diverse Western New York community.
Change in Health Care
The Western New York region is quickly following national trends in healthcare
where the focus is more towards community based care and away from care
in traditional venues such as hospitals and skilled nursing facilities.
The emphasis on value, high quality outcomes and patient satisfaction
is at an all-time high, with a focus squarely on reducing avoidable hospital
readmissions and emergency department visits. The VNA of WNY is optimally
situated and prepared to support this particular focus. With over half
a million home visits throughout a 10 county service area, the VNA has
expanded the availability of their award winning home care services. Through
partnerships with hospitals and physicians across the region, the VNA
works to develop programs focused on improving the health of our community.
Changes in the health care environment have resulted in a laser focus
on patient outcomes and quality of care. At the VNA of WNY, quality has
always been the top priority and the evidence of this focus is found in
the results. The HomeCare Elite listing is the compilation of the
most successful home care providers in the United States. Now in its ninth
year, this market-leading review names the top 25% of agencies based on
performance measures including quality of care, quality improvement, patient
experience, process measure implementation, and financial management.
After two straight years in the HomeCare Elite Top 500, the VNA
of WNY made the leap up to Top 100 status this past year. This ranking
places the VNA of WNY in the top 1 % of nearly 10,000 home care agencies
in the United States and makes us the highest ranking agency in the state
of New York. As a not-for-profit provider of home health care services,
quality and patient satisfaction mean everything to the VNA of WNY, and
the HomeCare Elite results provide solid validation of our commitment
to this area.
Comprehensive Patient Care Programs
Besides being the longest standing, largest and highest quality home care
agency in the region, the VNA of WNY also offers the most comprehensive
services to our patients and referral sources. While relying on our core
services of home nursing and rehabilitation services, the VNA of WNY has
also answered the call for expanded specialty programs and services. Our
dedicated team of home infusion nurses coupled with our in house infusion
pharmacy provides vital solutions for in home recovery from serious illnesses.
Our Lifeline and Home tele-monitoring programs provide crucial reassurances
to those patients at risk of a fall or risk of worsening of a chronic
condition as well as assist in reducing avoidable hospital admissions.
Our pediatric and maternal team provides in-home care to some of the most
vulnerable patients in our community. Other specialty teams including
Wound Care and Behavioral Health provide much needed support for complex
conditions found throughout our region. Other developing programs such
as Rapid Response, Palliative Care, and VNA Care Transitions are focused
directly on the needs of our changing health care delivery system. Overall,
the VNA of WNY listens to, understands, and acts to fulfill the changing
needs of our community.
High quality and comprehensive care mean little if the services are difficult
to access. At the VNA of WNY we constantly evaluate the ability of the
community as well as the health care system to contact and engage the
services we provide. From a comprehensive intake department to in-facility
nurse and therapy liaisons, we strive to make initiating our services
as simple as possible. The use of our electronic medical records system
makes it easy for our clinicians to document care, and easy for the physicians
ordering our services to electronically sign orders and monitor the progress
of their patients. We accept nearly all insurance plans, most with little
to no out of pocket cost to our patients. As a not-for-profit provider
we also evaluate for and offer charity care programs for the more financially
challenged members of our community. We are committed to providing high
quality, high value care to the Western New York community in a manner
which is both uncomplicated and straightforward.
As todays health care system continues to evolve, dependence on
reliable and quality home care will continue to escalate. Increased pressure
on facilities and providers to reduce both length of stay and avoidable
re-hospitalizations will continue to demand the highest quality home health
care. At the VNA of Western New York, the ability to adapt to an ever-changing
health care system while providing exceptional quality and value is our
To learn more about the VNA of Western New York, visit www.vnawny.org
or call (716) 630-8000 (toll free at 1-800-442-3227).